Refund and Returns Policy

Refund Eligibility

Customers may request a refund within 3 days of the purchase only when the purchased digital product has not been successfully delivered due to a technical issue on our side.

A refund may be considered in the following situations:

  • The purchased digital file was not received.
  • The download link was not provided.
  • The download link is not working due to a technical problem from our side.
  • The customer cannot access the purchased digital product because of a technical issue caused by SK Album.
  • The purchased PSD file or digital product is corrupted or technically unusable due to an issue caused by us.

Customers must contact SK Album within 3 days of the original purchase and provide their order details so that we can investigate the issue.

No Refund After Successful Delivery or Download

Once a digital product has been successfully delivered, accessed, or downloaded, no refund or return will normally be provided.

This applies to all digital products available on SK Album, including:

  • Wedding Album PSD Templates
  • Wedding Album PSD Files
  • Editable Photoshop PSD Templates
  • Album Design Templates
  • Digital Graphics
  • Digital Designs
  • Downloadable Files
  • Other Digital Products

Because digital products are delivered electronically and cannot be physically returned, customers should carefully review the product information, previews, features, compatibility, and requirements before purchasing.

Change of Mind and Incorrect Purchases

Refunds are not available simply because a customer changes their mind after receiving or downloading a digital product.

This includes situations where the customer:

  • Changes their mind after purchase.
  • Purchases the wrong PSD template.
  • Does not like the design after downloading it.
  • Finds the digital product unsuitable after accessing it.
  • No longer needs the product.
  • Purchases a product by mistake and has already received or downloaded it.

We strongly recommend reviewing the product description, preview images, specifications, file format, compatibility, and other available information before completing your purchase.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact SK Album as soon as possible with your order details.

Duplicate purchase requests will be reviewed on a case-by-case basis. If the same product was purchased multiple times accidentally and the circumstances qualify, SK Album may provide an appropriate resolution at its discretion.

Technical Problems With Digital Downloads

If you experience a problem while downloading or accessing your purchased PSD template or other digital file, please contact us before requesting a refund.

Our team will make reasonable efforts to resolve the issue by providing:

  • A new download link.
  • The purchased digital file again.
  • A corrected file, where applicable.
  • Assistance with accessing the purchased product.
  • Other reasonable technical support.

If the technical problem cannot be resolved and the purchased digital product was not successfully delivered due to an issue on our side, a refund may be considered.

How to Request a Refund

If you believe your purchase qualifies for a refund, you must contact SK Album within 3 days of the purchase date.

Please provide the following information:

  • Order number.
  • Name used during the purchase.
  • Email address used for the order.
  • Name of the purchased product.
  • Reason for the refund request.
  • Screenshot or other relevant information, if applicable.

Providing complete order information will help us review and process your request more efficiently.

Refund Review and Processing

All refund requests are reviewed according to this Refund and Returns Policy.

If a refund is approved, the amount will normally be returned to the original payment method used for the purchase, where possible.

The time required for the refund to appear in your bank account or payment account may vary depending on the payment gateway, bank, card issuer, or other payment provider.

SK Album does not control the processing time of third-party payment providers.

Refund Policy for Digital Services

SK Album may also provide custom digital services, including graphic design, album design, editing, customization, and other digital services.

For custom digital services, refund eligibility may depend on:

  • The type of service purchased.
  • The amount of work already completed.
  • The stage of the project.
  • The agreed project requirements.
  • Whether the final work has already been delivered.

Once a custom digital service has been completed and delivered according to the agreed requirements, a refund may not be available.

Customers are encouraged to clearly communicate their requirements before purchasing a custom digital service.

Product Compatibility and Requirements

Before purchasing any PSD template, wedding album design, or digital download, customers should check the product description and technical requirements.

Customers are responsible for ensuring that they have the required software, such as a compatible version of Adobe Photoshop, where applicable, to use the purchased files.

A refund will not normally be provided because a customer does not have the required software or because their device does not support the purchased file format, provided that the product was correctly delivered as described.

Policy Changes

SK Album reserves the right to update, modify, or change this Refund and Returns Policy at any time.

Any changes to this policy will be published on this page. Customers are encouraged to review this page periodically for the latest information.

 

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